1. Trust – At the core of effective relationships is trust. It’s a small word, but it has a huge impact on how you manage. Trust means confidence in and reliance on good qualities, especially fairness, truth, honor or ability. When employees trust you, they believe you will do the right thing, they believe you will not sacrifice them. They have confidence in your skills and judgment. In today’s environment, trust is not just a nice-to-have social virtue, but also a critical leadership competency. What have you shared with your employees that let them know you are trustworthy? Here are a few behaviors that support trust:
Be open and friendly to put people at ease
Show genuine interest in the needs and concerns of others.
When possible, leave others feeling better after you have interacted with them
Create an environment that makes work enjoyable
Respond appropriately to subtle or nonverbal cues from others
Treat people with respect; be aware of your words and tone of voice
Treat everyone fairly
When someone tells you something in confidence, it needs to stay in confidence
Respect relationship boundaries
Follow through on your commitments
Monday, March 18, 2013
Tuesday, March 5, 2013
“I’ve learned that people will forget what you did, but people never forget how you made them feel.”
~ Maya Angelou
As the fabric of generations shifts in the work place, and the “new normal” progresses, traditional leadership practices are being questioned and examined. As more Baby Boomers retire, as Gen X continue to look for work-life balance, and as Gen Y move into business settings, leadership expectations have changed.
Jack Zenger, one of the most respected thought leaders is asking the question: Should your company be investing more heavily in its’ Gen Y executives? – see article on Forbes website
Jack’s correct – new leadership perspectives are needed and organizations must begin the process of education, skill development and enlightenment much sooner and with a different focus than the standard command and control authoritative style. Leadership development has taken on a new patina as it responds to the changing demographics and expectations in the workplace. A different environment is needed that includes:
Building Effective Business Relationships
We’ll be exploring each of these categories in future blogs.